Privacy policy

Last updated October 2026

This privacy policy explains how we handle your personal data when you visit our website, send us a booking request or contact us. We process personal data in line with the Swiss Federal Act on Data Protection (FADP) and, where it applies, the EU General Data Protection Regulation (GDPR).

1. Who is responsible

CityAirport Transfers AK Sàrl (VIP Swiss Ride)
Avenue de Mategnin 65
1217 Meyrin, Switzerland
Phone +41 78 659 91 15
Email info@vipswissride.ch

2. Data we collect

When you book a ride or contact us by form, phone, email or WhatsApp, we collect the details you give us. This usually includes your name, phone number, email address, pickup and drop off addresses, date and time, flight or train number, number of passengers, luggage and any notes.

When you visit our website, our hosting provider automatically records technical data such as your IP address, the date and time of your visit, the pages you open and your browser and device type. These log files help keep the website secure and running.

3. Why we use your data

We use your data to answer your request, prepare a quote, confirm and carry out your ride, let your driver contact you, for example when you arrive at the airport, and issue invoices. We also keep data where Swiss law requires it. We never sell or rent your data to third parties.

Where the GDPR applies, we rely on the performance of a contract, our legal obligations, our legitimate interest in running a secure website and, where we ask for it, your consent.

4. Who receives your data

We share your booking details with our drivers and, if needed, with partner drivers or subcontractors, only so they can carry out your ride. They are bound by the same confidentiality.

We also work with service providers that host our website and process form submissions for us. They may only use your data on our behalf.

We disclose data to authorities only where the law or a court order requires it.

5. Google Maps

Our booking form uses Google Maps Platform to suggest addresses and show your route. When the form loads, your browser connects to Google servers and transmits your IP address and the addresses you type. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Data may also be processed by Google LLC in the USA. More information is available in the Google privacy policy .

6. WhatsApp

If you contact us on WhatsApp, your phone number and messages are processed by WhatsApp Ireland Limited, a Meta company. Data may also be processed in the USA. Details are in the WhatsApp privacy policy . You can always reach us by phone or email instead.

7. Cookies

We do not use cookies for analytics or advertising. Technically necessary cookies may be set by our hosting provider, and Google may set cookies when the booking form loads.

8. Data abroad

Some of the providers mentioned above may process data outside Switzerland and the EU, in particular in the USA. Where the law requires it, we make sure that suitable safeguards are in place, for example standard contractual clauses.

9. How long we keep data

We keep booking data for as long as we need it to carry out and invoice your ride. Invoices and accounting records are kept for ten years, as Swiss law requires. Our hosting provider keeps server log files for a limited time only.

10. Security

We take appropriate technical and organisational measures to protect your data against loss and unauthorised access. Only people who need your data for their work can access it.

11. Your rights

You can ask us what data we hold about you and have it corrected or deleted. You can also object to processing, withdraw your consent at any time and ask for your data in a common format. Legal retention duties remain unaffected. Please send your request to info@vipswissride.ch. We may ask you to confirm your identity.

If you think we handle your data unlawfully, you can complain to the Federal Data Protection and Information Commissioner (FDPIC) in Switzerland or to the data protection authority in your country of residence in the EU.

12. Changes

We may update this privacy policy from time to time. The version published on this page applies.